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OurTeam

 
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Our Team

Our leadership team is made up of great people from various backgrounds and supported by a team of even greater people. This experience, understanding and cohesiveness allow us to develop your program strategy with the expertise of different perspectives and over-deliver on your expectations. We are hands-on, service-oriented and fiercely committed to our clients’ success. Since our business is understanding your customers, we take the time to understand you.

Click the triangle beside each name to expand that team member's bio.


Prior to founding BehaviorWorx, Nick was President of Service Dimensions International (a division of Mosaic Group Inc.), North America’s premier retail measurement, behavioural training and consulting partner to blue chip clients in the retail, hospitality and service sectors. Prior to his stint with The Mosaic Group, he founded Mystery Shoppers (Canada) and The Retail Performance Group which he later sold. Nick also spent 16 years with Provigo Inc., where he was involved in their grocery, convenience and petroleum operations.



His uncanny ability to clearly understand and anticipate short- and long-term client needs makes Justin the perfect person to have complete responsibility for all client strategy and service activities. Prior to joining the BehaviorWorx team in 2004, Justin put his business degree to work in the world of consumer behaviour, where he spent 5 years in the marketing research industry working with 7-Eleven, Chrysler, OfficeMax, Maple Leaf Sports & Entertainment and other international companies.



A highly experienced and successful business owner, Martin brings a unique value to our clients. Martin was a pioneer in the world of customer experience management and was involved with conceptualizing solutions that revolutionized the way companies motivate and interact with their customers to generate more revenue. His client roster includes: Hbc, American Express, YMCA, Boston Pizza, Mr. Lube, Royal Bank of Canada, Air Canada and Volvo..



A highly experienced and successful business owner, Martin brings a unique value to our clients. Martin was a pioneer in the world of customer experience management and was involved with conceptualizing solutions that revolutionized the way companies motivate and interact with their customers to generate more revenue. His client roster includes: Hbc, American Express, YMCA, Boston Pizza, Mr. Lube, Royal Bank of Canada, Air Canada and Volvo.



A bilingual operations professional with over 15 years of experience over-delivering on client expectations in several industries including mystery shopping, market research and call centers. Patrick’s exceptional communications skills and a strong creative ability has overseen clients such as Metro, Flight Centre, Mazda, 7-Eleven, American Express and Chrysler to name a few.



With over 20 years experience in various business and technology roles, Gerry began with IBM, including training at the IBM centers in Brussels and New York. Gerry’s career includes working with organizations such as Forsco, Best Foods, Shoppers Drug Mart, Oshawa Foods, IBM, Mosaic Group, Microsoft, HP, American Express, BMG Music, Warner Home Video, Workplace Safety & Insurance Board, Information Resources, Pepsi, Safeway, Brown & Williamson, AC Neilsen, Procter & Gamble, Cadbury, Labatt and more. Gerry has designed and architected many transaction-based internet applications for collecting, managing and analyzing business data including integrating many automated data integration services for communicating between internal applications and external sources / third party products.



Martin’s analysis and research-based counsel is unparalleled after developing his expertise with some of Canada’s most prestigious research companies such as Decima, Pollara, and several years as Vice President at Ipsos-Reid’s Ottawa, Toronto and San Francisco offices.


Advisory Board



Murray Smith is a business specialist who has launched or revived 14 highly successful businesses, including Indian Motorcycle, Dave and Buster’s (Canada), OneCoach and TTS, and has helped thousands of other businesses increase revenue, profit and value. He has served as owner, director and officer for 13 companies in the following industries: technology, hospitality, retail, franchising, media, consumer products, training, energy, e-commerce, software, consulting and entertainment.

Murray is also a International business growth speaker and the co-author of New York Times best selling book, "The Secret".



Online marketing, loyalty program development, sales management, sponsorship marketing and event production. These activities best describe Peter’s background and passion for business. He has worked with organizations such as the National Hockey League, Molson, Coca-Cola, McDonald’s, Aeroplan, Hbc, Choice Hotels, Konica-Minolta and A&P. His expertise has helped these companies use technology to enhance customer loyalty, increase customer spending and add more to the customer’s lifetime value.



Bo is a highly creative professional with strong business knowledge. He is more than a financier as he has operated in the real business world as the founder of Contestix, Canada’s premier online contest provider before founding TradePoint.







Free Knowledge Base
 

"This letter is to express our pleasure and appreciation of your ability to deliver the best customer insights we’ve ever had.

The real time actionable insights have helped us implement key business decisions that directly enhance the customer experience.

In addition, we were blown away to find out that over 40% of our customers actually want to receive ongoing communications and offers from us, actually want to help us grow our “opt-in” database by referring friends and family, and actually want to be driven back to our stores by way of electronic coupon offers.

Having our marketing, promotional and store operations objectives integrated into one platform has given us tremendous value. Thank you for working with us to build our business, our brand, and our customer base.

You guys over-deliver BIG TIME!"


Director, Retail Marketing
348 Store Chain