Our Clients
What do all retailers, hospitality and service providers have in common? They largely serve the same customers. We understand these customers and how their satisfaction and spending patterns translate across multiple industries. We serve more than 15 different industries, including clothing, grocery, travel, restaurant, financial, courier, fitness, automotive, energy and sporting facilities.
Here are a few examples how the Customer Intelligence we produced for our clients allowed them to improves the customer experience, increases revenues and strengthens brand loyalty:
Contact us to discuss how we can work for you.
"We want to thank you and your team for designing and implementing a Customer Experience Management solution that delivers far greater value than any mystery shopping program.
• We have conversations with our members…instead of feedback from paid strangers.
• We generated an average of 235 surveys for the month…typical mystery shopping programs yield just 1 mystery shop per location, per month.
• 39% of responding members opt-in to our email marketing database…we would have 0 with mystery shopping.
We take what our customers tell us seriously and use it to improve their experiences at each of our locations. Your ongoing analysis and "push" reporting system gives our operators access to the insights they need to help us achieve this goal.
Beyond the customer intelligence you provide, your system integrates with our other objectives nicely. The online instant win game engages our customers and keeps them coming back. The refer-a-friend continuously introduces our brand to potential members. The automated e-coupon targets different visitors and offers them different products and services that drive them back to the locations.
We look forward to continued success for years to come."
VP, Customer Experience
192 Store Chain
