November-17-2009:
Lifting
the retail veil: Why women buy
Susan Schwartz, Canwest News Service
October-30-2009:
More
Canadians to give gift cards this Christmas
Misty Harris, Canwest News Service
July-07-2009:
Coupon
Sites Surge, So Does Fraud
eMarketer
June-29-2009:
Customer
Experience Is The Next Competitive Battleground
Customer Management IQ
June-25-2009:
The Controversy
over Personalized Ads
eMarketer
June-22-2009:
Whose
Word-of-Mouth Matters?
eMarketer
June-04-2009:
What
retailers should know about why consumers sign up for e-mail
Internet Retailer
May-15-2009:
Every
problem is an opportunity
RetailWeek
May-15-2009:
C-Level
Execs on Marketing Success
eMarketer
May-12-2009:
Prices
Fall To Match A New Frugality
Ylan Q. Mui, Washington Post
May-11-2009:
Voices
of experience
Charlotte Hardie, RetailWeek
Apr-27-2009:
Winning
Customer Loyalty in an Economic Crisis
Shaun Smith, Customer Management IQ
Apr-27-2009:
Monitoring
customer experience does not have to be a mystery
Ian Walkley FAMI CPM, Marketing Update
Mar-30-2009:
The
retail power of suggestion
James Bickers, The Retail Customer Experience Online
Mar-25-2009:
More
About What CMOs Are Thinking
eMarketer
Mar-13-2009:
The
7 new truths about your customers
Kara Aaserud, PROFIT magazine
Mar-5-2009:
Strapped
retailers wrestle with customer service
Darrell Smith, The Sacramento Bee
Mar-2-2009:
Customer
Satisfaction Improves; Critical to Economic Recovery
www.theacsi.org
Feb-28-2009:
Study:
Value Trumps Price Among Shoppers
Kenneth Hein, Brandweek
Feb-27-2009:
How
Consumers Shop Differently Today
Sean Gregory, Time.com
Feb-24-2009:
Importance
of the Customer Experience in a Down Economy
Peter Lavers, Customer Futures
Nov-20-2008:
Only
Small Dip in Customer Satisfaction Though Economic Problems Abound
theacsi.org
Jul-22-2008:
The
6 Laws Of Customer Experience
Bruce Temkin
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