See how BehaviorWorx has helped companies like yours to increase revenue from their existing customers.

Linking Satisfaction & Revenue

After measuring customer satisfaction for years and showing questionable returns, this national grocery retailer partnered with BehaviorWorx to use customer satisfaction to increase revenue. Our objective was to measurably increase satisfaction in ways that demonstrated a financial gain. Read more

Perfecting Customer Conversion

Traffic counters revealed that over 81% of shoppers who entered the store left without making a purchase. Our objective was to increase conversion of the primary shopper by breaking down the barriers to making a purchase. Read More

Boosting Customer Retention

Management was concerned about depleting sales in a downward economy. With only 68% of customers being retained year over year, BehaviorWorx identified a real opportunity to increase revenue through retention rather than acquisition. This would be achieved by stopping “customer drift” (customers who drift to competitors).

Increasing Visit Frequency

Management knew that customers visited other stores for the same product needs. BehaviorWorx identified an opportunity to persuade some customer segments to give up competitor visits for certain products. This would effectively increase visit frequency to the BehaviorWorx client by taking business away from their competitors.

Growing The Average Purchase

Our client informed us that their average transaction was worth $29 but that purchases ranged from $18 up to $150. Based on preliminary analysis, BehaviorWorx determined an opportunity for growth. Our objective was to increase the average transaction amount by enhancing specific features of the customer experience.