BehaviorWorx is a leading Customer intelligence (CI) partner that has been helping some of the best known retail brands understand their customers and identify opportunities to improve customer satisfaction, increase revenue and brand loyalty since 2001.
If you are looking to measurably improve customer satisfaction, share of wallet, market share and loyalty? BehaviorWorx is the right partner for you as we will provide you with the customer intelligence, analytical expertise and actionable reporting to make it happen by providing you with program that included the three critical tools you need:
Ongoing Customer Experience Measurement & Intelligence
Focus your resources (operations, marketing, merchandising, training) on what makes the most difference to customer satisfaction. We measure and report on a 360 degree view of the customer experience, from every touch point along the Path to Purchase which allows us to isolate the key drivers of customer satisfaction. Read more about Customer Satisfaction.
Ongoing Customer Segmentation
Customers are not all created equal. In the past, you may have paid for an expensive, one-time customer segmentation study. With our solution, we’ll build you a living, breathing segmentation model. We’ll show you how customers progress from one segment to another, how each behaves and what each needs to buy more, more often.
Ongoing Wallet Share Intelligence
Satisfaction is not the only indicator of customer experience. Retailers should also be trending: (a) % of shoppers who make a purchase, (b) frequency of purchase, (c) spend per visit, and (d) retention rate. BehaviorWorx tracks all 5 indicators, which allows us to calculate the potential profitability of each customer segment. Read more about Conversion-to-Purchase, Purchase Frequency, Spend Per Visit and Customer Retention.
The Bottom Line
Our program help you improve customer satisfaction, increase revenue and brand loyalty by providing continuous Customer Intelligence insights that identify opportunities to increase revenues from your customers and actionable reports for all levels of your organization. No longer the need for expensive and occasional market research that is outdated and stale soon after it's delivered to you.
We give you More. More data. More actionable reporting. More meaningful analysis. More game changing insights. More opportunities at improving customer satisfaction and increasing revenues. More value for your budget.
Here is a quick overview of what you get when you partner with us.
Contact us to discuss how we can work for you.